Zappos
Retail · United States · 1 rating
+9.1
SupportScore
Resolution rate
100%
Avg. duration
3 min
Industry rank
#1 / 3
Trend (90d)
—
Dimension scores
Speed
9.0
Resolution
9.4
Agent
9.2
Ease
8.8
-100+10
By channel
Phone
—
Chat
9.1
Email
—
In-person
—
Social
—
Web / App
—
-100+10
Recent reviews
JU
justinpaul
Chat · yesterday
+9.1
Size swap approved in two minutes and they let me keep the box for the pickup.
Speed +9Resolution +9.4Agent +9.2Ease +8.8