USAA
Banking · United States · 1 rating
+8.8
SupportScore
Resolution rate
100%
Avg. duration
10 min
Industry rank
#1 / 4
Trend (90d)
—
Dimension scores
Speed
8.5
Resolution
9.0
Agent
9.0
Ease
8.6
-100+10
By channel
Phone
8.8
Chat
—
Email
—
In-person
—
Social
—
Web / App
—
-100+10
Recent reviews
JU
justinpaul
Phone · yesterday
+8.8
Verified
Claim resolved on the first call and the adjuster confirmed by email the same day.
Speed +8.5Resolution +9Agent +9Ease +8.6