United
Airlines · United States · 1 rating
-2.4
SupportScore
Resolution rate
100%
Avg. duration
22 min
Industry rank
#1 / 2
Trend (90d)
—
Dimension scores
Speed
-2.0
Resolution
-3.0
Agent
-2.0
Ease
-2.5
-100+10
By channel
Phone
-2.4
Chat
—
Email
—
In-person
—
Social
—
Web / App
—
-100+10
Recent reviews
JU
justinpaul
Phone · yesterday
-2.4
Seat issue sorted at the counter but the phone agent could not see my booking.
Speed -2Resolution -3Agent -2Ease -2.5