Spectrum
Telecom · United States · 2 ratings
-7.1
SupportScore
Resolution rate
0%
Avg. duration
35 min
Industry rank
#2 / 4
Trend (90d)
—
Dimension scores
Speed
-7.5
Resolution
-7.3
Agent
-6.3
Ease
-6.8
-100+10
By channel
Phone
-7.8
Chat
-6.5
Email
—
In-person
—
Social
—
Web / App
—
-100+10
Recent reviews
JU
justinpaul
Phone · yesterday
-7.8
Verified
Held 40 minutes only to be told the line needs a technician visit I already booked.
Speed -8Resolution -8.5Agent -7Ease -6
JU
justinpaul
Chat · yesterday
-6.5
Three transfers and then I was told to call back, nothing was fixed.
Speed -7Resolution -6Agent -5.5Ease -7.5