Comcast
Telecom · United States · 2 ratings
-7.7
SupportScore
Resolution rate
0%
Avg. duration
35 min
Industry rank
#3 / 4
Trend (90d)
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Dimension scores
Speed
-7.8
Resolution
-9.0
Agent
-8.0
Ease
-7.4
-100+10
By channel
Phone
-7.7
Chat
—
Email
—
In-person
—
Social
—
Web / App
—
-100+10
Recent reviews
JU
justinpaul
Phone · yesterday
-8.4
Verified
Bill dispute went in circles and the supervisor promised a callback that never came.
Speed -8.5Resolution -9Agent -8Ease -7.8
JU
justinpaul
Phone · yesterday
-7
Chad was the agent and he could neither fix my problem nor get someone to my house sooner than a week
Speed -7Resolution -9Agent -8Ease -7