Chewy
Retail · United States · 1 rating
+8.5
SupportScore
Resolution rate
100%
Avg. duration
10 min
Industry rank
#2 / 3
Trend (90d)
—
Dimension scores
Speed
8.0
Resolution
9.0
Agent
8.8
Ease
8.2
-100+10
By channel
Phone
8.5
Chat
—
Email
—
In-person
—
Social
—
Web / App
—
-100+10
Recent reviews
JU
justinpaul
Phone · yesterday
+8.5
Verified
Damaged order replaced overnight with no return needed, and the agent knew my account instantly.
Speed +8Resolution +9Agent +8.8Ease +8.2