Chase
Banking · United States · 1 rating
+3.4
SupportScore
Resolution rate
0%
Avg. duration
35 min
Industry rank
#2 / 4
Trend (90d)
—
Dimension scores
Speed
3.5
Resolution
4.0
Agent
4.5
Ease
2.0
-100+10
By channel
Phone
—
Chat
3.4
Email
—
In-person
—
Social
—
Web / App
—
-100+10
Recent reviews
JU
justinpaul
Chat · yesterday
+3.4
Chat finally confirmed a fee refund, but I had to start the conversation over twice.
Speed +3.5Resolution +4Agent +4.5Ease +2