Bank of America
Banking · United States · 1 rating
-4.3
SupportScore
Resolution rate
100%
Avg. duration
22 min
Industry rank
#3 / 4
Trend (90d)
—
Dimension scores
Speed
-4.0
Resolution
-4.5
Agent
-3.5
Ease
-5.0
-100+10
By channel
Phone
—
Chat
-4.3
Email
—
In-person
—
Social
—
Web / App
—
-100+10
Recent reviews
JU
justinpaul
Chat · 2 days ago
-4.3
Fee refunded in the end, but only after I mentioned closing the account.
Speed -4Resolution -4.5Agent -3.5Ease -5