Airbnb
Travel · United States · 1 rating
0
SupportScore
Resolution rate
0%
Avg. duration
22 min
Industry rank
#1 / 1
Trend (90d)
—
Dimension scores
Speed
0.0
Resolution
-5.0
Agent
0.0
Ease
-2.0
-100+10
By channel
Phone
0.0
Chat
—
Email
—
In-person
—
Social
—
Web / App
—
-100+10
Recent reviews
MF
MFGrates
Phone · yesterday
0
One of their hosts was fraudulent (posted inaccurate photos of the property, which in reality was dirty and had a significant bug infestation) and I asked Airbnb to 1. Refund me and, 2. Review this host because they should be removed from the site. Airbnb did neither. Going with VRBO from now on
Speed 0Resolution -5Agent 0Ease -2